We care about keeping people moving

We are Australia’s largest Australian owned B2B roadside assistance network. We deliver a range of emergency assistance services to our clients’ customers, including industry-leading breakdown roadside assistance, safety and security connected car programs, collision assistance, and customer care.

We are continually developing our technical capabilities to adopt advanced in-car technologies and new electric vehicle driver systems.

Assist Australia is a wholly owned subsidiary of Australian Motoring Services.

Assist Australia Services

Our services include:

Mobility Assistance Services

We provide premium emergency roadside assistance services. We enhance the end-to-end customer experience to ensure the onward mobility of customers and their vehicles. We pride ourselves on speedy, quality outcomes.

Connected Car Safety Security

Our Connected Car services link customers directly to our highly trained customer experience team, who deliver critical emergency services when customers need them most.

Collision Assistance

We offer first notification collision assistance to our clients’ customers, providing fast and easy access to the help they need.

Customer Experience Support Services

No matter what the driving situation, our customer experience support team have you and your customers covered. We are experienced auto experts, passionate about keeping customers moving.

Data & Insights

Our dedicated Data & Insights team provides the highest standard of tailored customer insights, voice of customer surveys and reporting.

Voice of Customer

Feedback inspires us to exceed customer expectations.

Future Ready

Assist Australia are leading innovation through the development of in-house and collaborative business intelligence capability to ensure our clients have access to thought leadership and data driven insights that improve the customer experience.

A current area of focus is leveraging A.I to develop Smart Assist – our approach to moving the roadside assistance model from being reactive, to proactive, ensuring the customer has the right solution and outcome based on their individual needs.

Our Valued Clients

Assist Australia is proud of our long standing partnerships with our valued clients. Here are some of the brands we work closely with….

Global Partners

Assist Australia is a member of The Global Assistance Alliance, which is made up of service agencies spanning North America and Europe. We also collaborate with the AANZ in New Zealand.

They co-operate in product development and best practice service delivery.

These associations benefit our clients by providing access to the latest international trends and developments, new technology and market research that keep vehicles on the road. It also ensures Assist Australia’s clients’ customers arrive safely to their destination.

Europe

Canada

New Zealand

Additional Partners

Assist Australia Leadership Team

Assist Australia’s leadership team has over 70 years of collective automotive experience, are passionate and unrelenting in the pursuit of better roadside journeys for customers.

Rebecca Stenhouse

AMS Chief Executive Officer

Narelle Stack

Head of Assist Australia

Karen Coote

Strategic Business Development Manager

Tom Sonnenberg

National Account Manager

Hakki Unver