Our Business
At Australian Motoring Services we manage an extensive client base in the automotive, travel and retail sectors on behalf of the Mobility Clubs of Australia and Car Manufacturers (OEMs).
These initiatives include wholesale roadside assistance & customer care, and management of commercial partnerships offering exclusive national Member travel and retail benefits to the Mobility Clubs membership loyalty programs.
We are the largest Australian wholesale roadside assistance and data management service provider in the motoring services market predominantly focused on business-to-business automotive, data warehousing and data analytics.
Our clients range from vehicle manufacturers to fleet, lease & hire car companies, as well as some of Australia’s major retail, travel and tourism businesses.
Australian Motoring Services Pty Ltd is wholly owned by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC, and RACT).
Established in 2002 by the Australian Mobility Clubs, Australian Motoring Services is the largest wholesale provider of roadside assistance in Australia.
Australian Motoring Services coordinates many of the Australian Mobility Clubs’ joint national activities that provide a diverse range of quality services across Australia, including:
Mobility Assistance
Best in industry emergency roadside assistance, safety & security connected car programs, complete customer care & collision assistance
Member Benefits
National member benefits procured and managed on behalf of the Mobility Clubs of Australia
Data Insights
Sophisticated data analysis derived to support customer service, service delivery, and meaningful insights to optimise member benefits
Values and Vision
We uphold the following values at Australian Motoring Services:
Care
Take care of each other
Keep people safe. Operate with integrity. Foster inclusion.
- Customer
Customer obsessed
Anticipate our customers’ needs before they do. Innovate to get there.
- Ownership
Own your impact
Be accountable. Own mistakes. Share learnings.
- Excellence
Pursue excellence
Seek smarter ways to win. Drive value in every interaction.
- Pace
Move at pace
Be nimble. Embrace change. Get stuff done.
Our Culture
Australian Motoring Services offers a wide range of diverse roles including:
Australian Motoring Services provides the following benefits to its employees:
- Customer Experience
- Technology
- Business Development
- Data and Insights
- Finance
- Project Management
- Human Resources
- Marketing and Partnership Management
- Operations
Australian Motoring Services is committed to provide an environment where employees and stakeholders are comfortable speaking up.
We encourage our people to speak up about issues or conduct that concerns them, including:
- any suspected or actual misconduct or improper state of affairs or circumstances in relation to AMS Group;
- anything you believe to be illegal, unethical or not in accordance with our values; or
- any health and safety issues.
For further information, please refer to Australian Motoring Services’ Speak Up Policy.
Reports and submissions:
2025Australian Motoring Services provides the following benefits to its employees:
Lifestyle
- RACV Club membership and RACV resorts discount
Battery discount
- Annual EV charging credit
- Insurance discounts
- Car hire discounts
- Novated Lease
- Complimentary mobility club membership
Health and Wellbeing
- Holistic health and wellbeing programmes
- “Me day” to take off each year
- 2 volunteering days each year
- Paid parental leave
- Purchased leave
- Flexible Work arrangements
And
- Leadership and Development Opportunities
Salary sacrifice options
- Equal opportunity Employer
Australian Motoring Services is committed to provide an environment where employees and stakeholders are comfortable speaking up:
We encourage our people to speak up about issues or conduct that concerns them, including:
- any suspected or actual misconduct or improper state of affairs or circumstances in relation to AMS Group;
- anything you believe to be illegal, unethical or not in accordance with our values; or
- any health and safety issues.
For further information, please refer to Australian Motoring Services’ Speak Up Policy.
Community Support
At Australian Motoring Services our team are provided with 5 days a year to engage with charitable community work.
Fundraising initiatives are conducted at various times of the year to support much needed charities.
In 2021, Australian Motoring Services helped raised over $10,000 for COVID support donated to Care Australia, and a further $5,000 to support the bushfire appeal charities, including The Australian Red Cross, Country Fire Authority Public Fund (Victoria), NSW Rural Fire Services and the WWF.
